Monday, October 28, 2013

Bumped? You have rights!

Ever been to here and there and never leave the airport? If you are delayed or the flight is oversold and they book you on another flight four hours later than be ready to do something for yourself. You don't have to accept what the airline agent is offering. File a complain with the Department of Transportatioin and see what happens. Sometimes you will receive a check from the airline for more that what the airline agent was offering. Sometimes as much as four times the original ticket price! Under the new rules set by DOT more than a year ago this is now possiable,but most people don't know about the rule. It is becoming increasingly common as planes are filled nearly to capacity and alternative flights grow more scarce. Passengers often don't know what they'er entitled to and the airline employees who are supposed to disclose the rules are instead making lowball offers. It is perfectly legal for airlines to sell more seats than they have, and nearly all do to hedge agianst no shows and to ensure that planes fly as full as possible. What is the best way to avoid the bump? DOT says that, based on the cases it's seen and the airlines own customer service policies, those most likely to get bumped fall into the following categories: 1.Last to check in 2.Paid the lowest fare 3.Don't have an advance seat assignment. Remember, before you volunteer to accept an airline's offer of a free ticket, in exchange for giving up your seat, be sure to inquire ablut blackout dates. Can voucher be used only on space availablae basis? Is it transferable? Does it expire? Yes, I think it is worth all the trouble.

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